Car storage

My car was towed to them on the 02/07/2021 from Dragon city. I don't know where my car is. I got a call from people I don't know that they have my car and demand money for storage. The service lady Trish ( Patricia Santos) never bothered to inform me that they were removing my car and was informed by car track that they can't find the signal of the car. When I went to them she to enquire about my car she told me that the car was not with them. When I wanted to know who authorised it's removal and to where she couldn't tell me. I spoke to Customer service manager and she said the dealership says they couldn't reach me on the phone. 1. I informed Trish several times that I have a problem of network where I'm working I struggle with calls 2.They have alternative number on the job card but never bothered to call that number 3. They have my home and work address. 4. They claim they didn't have my email address, so why didn't they send a driver with a letter informing me about my car. Why was it difficult because they do take us to work or home when one leave a car to them? 5. It's been a long battle and I feel they take advantage of me reasons known to them. Trish's attitude towards the whole thing it's questionable.

Up to this day I don't know where my car is. Trish said that car is not even moving. Moving or not that's my car I want it.