Great service and friendly interaction with Mercedes repair.

I recently had the misfortune of a digital hiccup in my 2010 C Class Mercedes. I had a scan run on the vehicle which indicated a problem with the steering control unit. I paid a visit to Mercedes Lifestyle Centre Menlyn, where I had purchased the vehicle and had it serviced until the end of the service plan in 2015 since which time I have performed all services myself. To my surprise, I was able to meet with Mr Sunjeev Serren the workshop manager without an appointment! We discussed the issue and made arrangements for a diagnostic analysis. The task was given to Ms Nateesha Singh to handle. I had the vehicle delivered to their premises where Nateesha took over. The diagnostic check was done, which supported the scan that had been done earlier and a report and quotation prepared for me. Parts were required from Germany, which arrived within a week. The job was completed and I collected the vehicle on 19 January 2022, well ahead of expectation. During this entire interaction I was treated with the utmost courtesy and openness by all that I had the pleasure of meeting. Nothing was a c**** and all questions answered and explained. I can only say that in all my years I cannot remember a more professional and friendly occurrence. Thank you to Sunjeev, Nateesha and your colleagues. Arthur Oates BScEng(Mech)