Mercedes-Benz Lenasia
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Mercedes-Benz Lenasia
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
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TK M
1 reviews | Active since Sept 2016
4 Apr 2026, 14:30
UNFAIR AND UNPROFESSIONAL TREATMENT OF MERCEDES BENZ LENASIA: MR TERRANCE GOUNDEN TERRANCE GOUNDEN
On 27 October 2025, I bought a used Mercedes-Benz Vito 116 at Mercedes-Benz Lenasia. As the previous owner of Mercedes-Benz cars for many years, this time around I was looking at the brand, not considering the type of people whom I was dealing with in that car dealership, which I suspect contributes to the problem. Unfortunately, I received the vehicle without spare keys that I was promised to get it in a weeks time to date, back rear wiper without cover and the passager door without window clip. I was told that it will be fixed on the day of coding the spare key to date nothing done. Furthermore, on 22/03/2026, I had a mechanical engine light, and I was not aware of the course. The salesperson advised me to drive the car to the nearest Mercedes-Benz in Centurion for a diagnostic and advise him, of which his advice was followed. From the back-and-forth calls on the second day regarding the progress of the diagnostic I was informed that the manager of salesperson Mr. Terrance Gounden is not approving the approach and unfortunately MB Centurion already provided the diagnostic fee that if the car moved out of their workshop needs to be paid for R2, 350-00 (two thousand, three hundred and fifty rands) of which Mr. Gounden distance himself from and refuse to engage with MB Centurion. Yet he is giving the instruction that he wanted the car to be driven to his dealership, which I also refused to take, considering the risks that I might encounter on the road. He had to send the towing team to collect the car and instructed me to settle the bill before towing is dispatched. Upon arrival at his dealership further diagnostic was done and identified as contamination of diesel and petrol which was done by the fuel station. The matter was taken up with the fuel station and they accepted the fault and took responsibility which was very quick but the delay was with the dealership Lenasia that took the whole week in attending to the proposed remedial action which was to drain fuel and refuel and testing. The petrol station requested the confirmation of banking details which was also a nightmare as if they are conducting this activity for the first time. Firstly, confirmation letter dated 23/04/2024 was provided and the petrol station declined it, secondly, 2025/04/25 was provided also declined by Petrol station, thirdly, 02/02/2026 which was finally approved and within few seconds and payment notification followed. There comes a circus that the vehicle will not be release as the payment needs to be verified by the same Mr. Terrance even though the payment was from FNB to an FNB account. Therefore, I asked as to how long will the verification takes place but the telephonic response was that to be determined by Mr. Terrance. Furthermore, I enquired about the progress of car keys, wiper cover and passanger window clip as the vehicle has been standing for the more than a week in their dealership. Unfortunately, the sales person Mr Bilal indicated that none of the above has been attended to as yet. I kindly needs your intervention of the matter to be escalated and let the following be honored: 1. Payback my R2,350-00 as it was an instruction from the salesperson Mr. Bilal to take the vehicle for diagnostic to MB Centurion and anyway I couldn't rush the vehicle to them as I don't have a mechanical background and I don't work at the petrol station to predict the cause of the problem 2. Spare keys to be issued immediately 3. Wiper cover to be installed immediately 4. Passenger door clip also to be installed immediately. Failure, for MB Lenasia specifically (Mr. Terrance) as the Manager, let MB Centurion be authorised to fix their fault and reimburse my R2,350-00 from their expense. Thank you.
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TK M
1 reviews | Active since Sept 2016
4 Apr 2026, 14:30
UNFAIR AND UNPROFESSIONAL TREATMENT OF MERCEDES BENZ LENASIA: MR TERRANCE GOUNDEN TERRANCE GOUNDEN
On 27 October 2025, I bought a used Mercedes-Benz Vito 116 at Mercedes-Benz Lenasia. As the previous owner of Mercedes-Benz cars for many years, this time around I was looking at the brand, not considering the type of people whom I was dealing with in that car dealership, which I suspect contributes to the problem. Unfortunately, I received the vehicle without spare keys that I was promised to get it in a weeks time to date, back rear wiper without cover and the passager door without window clip. I was told that it will be fixed on the day of coding the spare key to date nothing done. Furthermore, on 22/03/2026, I had a mechanical engine light, and I was not aware of the course. The salesperson advised me to drive the car to the nearest Mercedes-Benz in Centurion for a diagnostic and advise him, of which his advice was followed. From the back-and-forth calls on the second day regarding the progress of the diagnostic I was informed that the manager of salesperson Mr. Terrance Gounden is not approving the approach and unfortunately MB Centurion already provided the diagnostic fee that if the car moved out of their workshop needs to be paid for R2, 350-00 (two thousand, three hundred and fifty rands) of which Mr. Gounden distance himself from and refuse to engage with MB Centurion. Yet he is giving the instruction that he wanted the car to be driven to his dealership, which I also refused to take, considering the risks that I might encounter on the road. He had to send the towing team to collect the car and instructed me to settle the bill before towing is dispatched. Upon arrival at his dealership further diagnostic was done and identified as contamination of diesel and petrol which was done by the fuel station. The matter was taken up with the fuel station and they accepted the fault and took responsibility which was very quick but the delay was with the dealership Lenasia that took the whole week in attending to the proposed remedial action which was to drain fuel and refuel and testing. The petrol station requested the confirmation of banking details which was also a nightmare as if they are conducting this activity for the first time. Firstly, confirmation letter dated 23/04/2024 was provided and the petrol station declined it, secondly, 2025/04/25 was provided also declined by Petrol station, thirdly, 02/02/2026 which was finally approved and within few seconds and payment notification followed. There comes a circus that the vehicle will not be release as the payment needs to be verified by the same Mr. Terrance even though the payment was from FNB to an FNB account. Therefore, I asked as to how long will the verification takes place but the telephonic response was that to be determined by Mr. Terrance. Furthermore, I enquired about the progress of car keys, wiper cover and passanger window clip as the vehicle has been standing for the more than a week in their dealership. Unfortunately, the sales person Mr Bilal indicated that none of the above has been attended to as yet. I kindly needs your intervention of the matter to be escalated and let the following be honored: 1. Payback my R2,350-00 as it was an instruction from the salesperson Mr. Bilal to take the vehicle for diagnostic to MB Centurion and anyway I couldn't rush the vehicle to them as I don't have a mechanical background and I don't work at the petrol station to predict the cause of the problem 2. Spare keys to be issued immediately 3. Wiper cover to be installed immediately 4. Passenger door clip also to be installed immediately. Failure, for MB Lenasia specifically (Mr. Terrance) as the Manager, let MB Centurion be authorised to fix their fault and reimburse my R2,350-00 from their expense. Thank you.
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uthmaan I
1 reviews | Active since Sept 2025
27 Jan 2026, 18:56
Mercedes benz lenasia broke my car
I had taken my car in for wheel balancing and alignment on the 20th of January 2026 i was helped with kindness from staff on this day i left the car in the morning at around 07:18 and left to go to school and yes i was quite happy with service but on return i paid waited for my vehicle around 16:13 when i started my car the first light i seen was check coolent level which i had checked in the morning which was perfect and then i said never mind my house is not far I'll just fill antifreeze at home when i arrived home and when i had opened my bonnet i found my water bottle covered in thick dark black oil and when i opened my bottle cap oil started spurting on to me from the water bottle and when I phoned Mercedes benz in the morning they listened to my story said come in when i arrived the manager of services Mr Singh was absolutely rude to me started screaming at me then he pulled out a picture of my vehicle's engine and on the bottle was messed with polish which he told me no my car had a water leak which i know is impossible since i know my car and drive it daily he then got to an agreement and said okay i should bring the car to him at Mercedes i then asked him how do in bring in the car if all the engines oil is in the cars water bottle he tells me okay no you know what I'll send a flat bed but you must pay for the transportation as well as for his team to check how this had happened later on in the day I went back and i asked him was my car test driven he says yes it was test driven the team does a 4 kilometer test run which I then proceeded to ask him were you with your staff members when the car was test driven he accepted and said no he was not so to my thinking he probably knows that my car was driven absolutely insane for this to happen i don't have the funds to pay for this incident i mean my car came in perfectly fine only had to do balancing and on arrival it says check coolent level and when i get home it magically has oil on the water bottle as well as all the engines oil being in the water bottle and he says to me' him and his team is not liable for any damages due to them not touching anything on the engine and they only touched the suspension i am highly disappointed and currently sitting with out a vehicle how do i get to school and work and I mean my car is a daily runner so how can this only happen the day on which I send the car to Mercedes benz and also I've never touched any parts in the engine only serviced the car Highly disappointed and very angry Please do assist me with this matter......!
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uthmaan I
1 reviews | Active since Sept 2025
27 Jan 2026, 18:56
Mercedes benz lenasia broke my car
I had taken my car in for wheel balancing and alignment on the 20th of January 2026 i was helped with kindness from staff on this day i left the car in the morning at around 07:18 and left to go to school and yes i was quite happy with service but on return i paid waited for my vehicle around 16:13 when i started my car the first light i seen was check coolent level which i had checked in the morning which was perfect and then i said never mind my house is not far I'll just fill antifreeze at home when i arrived home and when i had opened my bonnet i found my water bottle covered in thick dark black oil and when i opened my bottle cap oil started spurting on to me from the water bottle and when I phoned Mercedes benz in the morning they listened to my story said come in when i arrived the manager of services Mr Singh was absolutely rude to me started screaming at me then he pulled out a picture of my vehicle's engine and on the bottle was messed with polish which he told me no my car had a water leak which i know is impossible since i know my car and drive it daily he then got to an agreement and said okay i should bring the car to him at Mercedes i then asked him how do in bring in the car if all the engines oil is in the cars water bottle he tells me okay no you know what I'll send a flat bed but you must pay for the transportation as well as for his team to check how this had happened later on in the day I went back and i asked him was my car test driven he says yes it was test driven the team does a 4 kilometer test run which I then proceeded to ask him were you with your staff members when the car was test driven he accepted and said no he was not so to my thinking he probably knows that my car was driven absolutely insane for this to happen i don't have the funds to pay for this incident i mean my car came in perfectly fine only had to do balancing and on arrival it says check coolent level and when i get home it magically has oil on the water bottle as well as all the engines oil being in the water bottle and he says to me' him and his team is not liable for any damages due to them not touching anything on the engine and they only touched the suspension i am highly disappointed and currently sitting with out a vehicle how do i get to school and work and I mean my car is a daily runner so how can this only happen the day on which I send the car to Mercedes benz and also I've never touched any parts in the engine only serviced the car Highly disappointed and very angry Please do assist me with this matter......!
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