Mercedes Benz Grand Central -WORST CUSTOMER SERVICE EVER!!

Worst service ever! I'd never recommend anyone to this garrage, either for purchasing a car or taking your car for service. I recived the worst customer service in my entire life! from Erick -the service manager and Theo Lindeque - the service advisor. They're both rude, ****** and unprofessional. The manner in which they communicated with me and my brother in-law was uncalled for, I will never forget.

I took the car in because the engine light was ON on Tuesday. Theo (the service advisor) explained to me that it is a minor programming issue, I should take the car and "monitor" the light. Basically they just washed the car and brought it back, nothing was done to fix the engine light. On thurday same week i returned the car to the garrage because the engine light was still ON. Theo then called me while I was at work to tell me they're keeping the car-IN because the car is not safe to drive and driving the vehicle could cause consequential damage. BUT why didnt they tell me this on Tuesday when i brought the vehicle IN?? by Thursday we had made plans to travel as a family , everything is paid for.. and I am told the car is NOT SAFE TO DRIVE! Fine, I asked them to book me a rental car because we have made reservations for travel and I had explained our travel plans to them prior on Tuesday. They told us WE DONT GIVE OUT CARS TO ANYBODY ( Erick -the service manager told us this) . The tone and manner in which he said this was condescending and arrogant. He made us feel that he's doing us a favour for bringing the car to that garrage. Even if there are processes that needed to be followed he could've explained it nicely with professionalism.

From that day I decided to take my car to the Mercedes-Benz Centurion garrage, and the car that was NOT SAFE TO DRIVE is perfectly fine. The engine light was switched- off! further programming was done by the Mercedes-Benz centurion and I never needed to keep my car in everrr.

In all honeslty , the Mercedes-Benz Grand Central (Midrand) is supper busy. Sometimes you can take the car IN and they dont find time to look at it. Instead of them explaining the truth they cover-up with lies and attitude. It is such a disgrace for a well known brand to act with such unprofessionalism. I WILL NEVER EVER RECOMMEND ANY OF MY FRIENDS, FAMILY NOR ENEMIES TO GO THERE. WHAT A WASTE OF A GOOD BRAND!! fyi - I logged a formal compaint also with Mercedes Benz South Africa.