Evil treatment

Good day

I would like to register my disappointment and dissatisfaction with the level of service I got since 2022. On Monday the 24-10-2022 I called Mercedes Benz grand central in Midrand to ask if I can drive or tow the car into the dealership for its last service as I know it will be out of motor plan if I exceed the 100 000 km mileage.

I was told I can drive it in for as long as I booked it before I exceeded the mileage, I even asked the lady to be sure, she went to consult her senior and comes back to tell me everything is okay I can drive it and everything is in record as this happened telephonically.

On Tuesday the 25-10-2022 I drove to bring in the car and at my arrival I was told my car is out of motor plan. I explained what happened but at last I was told they are sending to Mercedes Benz for approval. I registered my complaint with you on Thursday the 27-10-2022 as the dealership was telling me there’s no response.

Then on the 01-11-2022 after I had made calls almost everyday to push for my response, the dealership told me they will only service the car but not the brakes because my car is out of motor plan. The reason I called in advance was to avoid such but yet I am being victimised for their instructions to me the customer and I find this very unprofessional. I only realise later that they **** they never serviced my car, i had to pay cash to service & fix what was caused due to lack of that major service. These branch is evil

I am seriously hurt because I feel like I have been setup for failure so that they cannot fix & do major service. I never expected this treatment from a reputable brand like Mercedes and I can’t just let this go.

Please find my case number *** for reference. Phone records can prove everything I have said here. They are evil