Bad services.

I am very disappointed with the service I get from MBenz grand central. The company is gradually giving less regard to its customers, especially to me, because my car is no longer covered by the service plan. I booked my car in on Friday, was told to drop the car off around 6 /7am in the morning on Monday. I arrived there around 6am,and was attended to around 6h30.I was given a service consultant card for me to produce when I fetch my car. I waited the whole day for feedback from the workshop.I made several calls and I was promised that my car will be ready. I requested a lift, and when I arrived there around 15h00, I was told that my car will be ready by 16h45. I told the consultant that I will hang around the mall until the said time.To my surprise I got a call around 17h00 from the consultant who told me that they discovered that my car shocks were damaged, and an additional quote of +_15 thousand was given to me and that my car will be ready around 10am. Today I waited for a call to no avail. I made several calls, some were dropped,I persisted, until I finally got through..mind you I am immobile.. Just imagine!!! I think M /Benz is only for new cars that are still under service plan. If your car is out of plan, I think the best option is to take it to other service providers and not to the dealership. Today I am so disappointed.