Poor Service

I have a 2014 C220 Bluetech which has full motorplan. Took the car in for service last week as it was due, and i want to use it for the long weekend to Durban so i asked if they could do a full check and make sure everything is fine. Only to be told, that when a car is booked for service the checking of everything else as well as brakes is seperate and must be booked again. Very stupid, so if someting happens to the car or a fluid level is low while i am travelling i will hold them responsible.

2nd issue, electric module for drivers side electric seat seats had to be replaced as it keeps blowing the fuse. I get a call saying i have to cover the cost as its not covered. Surely this defeats the purpose of having a full on MotorPlan ?

i have also on the other hand dealts with Bmw for my other cars for the past 10 years and have had not a single problem with their service. Think its time mercedes benz learned a thing or two.