Poor Customer Service

Requested information on a deal that is currently running from a new car sales person. Almost 24 hours later and i still did not hear from the person. I then emailed them saying "Don't worry about sending me the requested information on the GLA deal as i've decided to look at another vehicle brand." only to get an immediate reply saying "Ok, no problem.". Is this the level of service that we have come to expect where sale's people are not worried about doing their job to the best of their ability?

I get the impression that people in these positions are not really worried about customer service if it means that they need to put some effort in to make a sale. News flash customers don't enjoy doing the work for a sale!