Mercedes Benz East Rand Mall and MBSA

I am very disappointed with the dealers and MBSA, I have sent my Viano for service at 99000km and the service indicator was informing that the car is due in 15 days. The dealer did not service my car and only changed the brakes and reset the service light by adding another 15000km.

On car pick up the park distance control was faulty and there was a funny noise on the rear brakes only realised when I drove the car the following day Saturday as my wife collected the vehicle. On my called the dealer and they told me the car wasn't due for service and they would not help me with the current fault. Engaged MBSA even today the case is not closed and still open. 3000km later the engine light came on,called the dealers and they told me they cannot help. Parked the car for two weeks and I did my research for the cause of the problem. Opened my bonnet, checked the air filter and it was very dirty and damaged. Called MBSA again, they promised to come back to me within four hours and nothing happened. Made four follow up calls and even today there is no contact.

Mercedes Benz South Africa and East Rand Mall Dealer are very pathetic, they do not care about their customers and only interested in making money as soon as the car is out of plan and rob you. I will take this up with my lawyers and also Headquarters In Sturgatt Germany as I believe that they are very ********* and care less about customer satisfaction.