I THOUGHT I WAS AT THE CIRCUS

11 March 2022 my son and I went to Mercedes’ in Boksburg to have a diagnostic test done on my ML250. We spoke to apparently a mechanic from the back cannot recall his name but what a disappointment. He said the test would take an hour I had to book it in but we asked him will the system then indicate what the issue is cos I have an adblu system failure. He said no it won’t but it will tell the mechanic working on the car he must now go find the problem. He could hardly speak proper English while speaking this utter ******* and he looked up in the air while explaining and then I told him I had my cars diagnostics done by another mechanic who has the appropriate programme but said I must take it into Mercedes. This man rather in his broken English said merc has shut all these guys down they do not have merc system. Keeping in mind he had just said mercs system also cannot pin point the problem. How??? I later on thought I must be speaking to the guy who carries tools to the actual mechanics. But to be fair from where u book your car in at customer service to the workshop employees no one seemed interested in helping. It was Friday and they clearly wanted to get done. One lady had earphones in her ears not even looking up and the person we were suppose to be by made us stand by her for sometime hence us asking the lady with the earphones for some assistance. No one looks up. Anyway we were quoted R1660 for an hour labour to do this useless diagnostics test that won’t give any indication of what the fault is and all I could think was Mercedes Benz needs to stop making cars if their diagnostics system is not working well and they shutting others down too. Anyway I have a booking for Tuesday but am not at all confident about what the outcome will be. I just want the managers that run this establishment to know that at reception these ladies need to sit up look up and greet and know their surroundings and as for the workshop I have no advice other than retrain, retrain and retrain. What a joke sadly not even retrain is a solution. Maybe fire everyone and have them re-apply.