Hopeless service From dealer + Bullying form MBSA

Naively I thought Mercedes SA would support loyal customers! On the contrary. After 2 mails the RUDEST person, who made it crystal clear that he was doing me a huge favour by calling, actually dared me to take legal action! Fortunately I recorded the call. His attempted intimation backfired this time. He is a arrogant, sad bully who shouted and kept on interrupting me and tried to get into semantics while I was being held hostage (again!) by the useless workshop at ERM.<br> <br> Previously when the gearbox problem escalated, they fit a new turbo. Problem persisted. This time a talk converter. While fitting this they broke the exhaust sensor, **** about it and expected me to pay for that too? After paying R33898.90 yesterday we found the oil in the gearbox streaming out! Photos taken before they try and cover this up as well and try and make me the **** again. Third party expert consulted as proof of this too.<br> <br> Not one of the people I called took my calls, or had the courtesy of calling back. They hide behind *********** staff who need serious customer relations/maintenance training? <br> <br> Both our ML &amp