Bad Services at Mercedes Benz East Rand Mall

<p>I had this terrible experience with Mercedes Benz East Rand Mall that i cannot really believe was necessary especially for a Mercedes driver. I always service my CAR C220 BLUTEC, C180 AMG SPORT PACK, C200 COMPRESSOR at East Rand Mall.</p> <p> </p> <p>All this cars where bought on Motorplan and enjoyed the service that i have been paying till last week on the 21/12/2016 when i went to eqnurire about the auto lock settings and i was told to book my car for Service by Nomvuyo Bokwe(if spelling is correct) who is supposed to be customer front line for Mercedes. The lady is arrogant and i ensured that i kept my smile as my day was not gona be spoiled by her arrogancy also as Customer Services Manager with +- 500 staff reporting directly to me from various levels of Duty Managers/Team Leaders/Supervisor and Customer Services Agent.</p> <p>This was a very simple request as the new Merc , auto lock is not under settings but under radio.</p> <p> </p> <p>I WAS TOLD THERE IS THE TECHNICIAN YOU CAN ASK YOURSLEF.... i said really and went on to ask it myself which Technician did it for me and advised that it's not on settings but radio.</p> <p> </p> <p>Mercedes or Nothing ...that is the slogan.... Service or Nothing</p> <p> </p> <p>I am still not sure if i should continue buying Mercedes or not use East Rand Mall at all . I have ALSO send an email to mercedes to date no call or response, maybe this lady learned from the best ..give them hell and we will not respond to their emails.</p> <p> </p> <p>Regards</p> <p>Kgato Ronald Kanyane</p> <p> ********** 768</p> <p> </p>