Bad service, bad attitude, lying to me

I hope this email finds you well Attention: Management (Mercedes Benz)

Second time in a row I am bringing my car for service and when Mercedes Benz Bedford view messes everything up, they want me to pay for their mistake. I need to speak to someone who will understand me because I don’t want to deal with Jan Venter and Bill at the moment. For the way they treated me yesterday, 6 hours sitting at Mercedes Benz not one of them cared, they were doing their own things, Jan couldn’t even updated me. Let alone offering me water.

I have never been this humiliated and embarrassed by the Mercedes Benz Bedford view, Jan Venter was my service advisor, he was screaming and shouting at me in front of his Boss Bill and some of his colleagues, Bill tried to help me, but when I asked him questions he got irritated with me, telling this problem is my fault, he is trying to help me and my car is old.

Van Venter **** into my face, he changed the story on me, after he realised that he gave me too much information by changing a story on me. I need help now.

I got our conversation with Bill on Tape; he did not know that I am recording him, when we were having a conversation, so he can hear how rude he was to me.

I need to be called in and explain what’s happened because Jan and Bill are not willing to listen. They want me to listen to what they are telling me and when I oppose questions that they cannot answer they start to get defensive.

Mercedes Benz Bedford view has been servicing my car, last year August I had a service done for my car, 3 days later, its gave me a coolent sign on screen, when I went to Merc, I was advised that they need to change a coolent pump and I paid them R7858.00, 20 km later I took my car back for service again this year in May and 4 days later same sign for coolent came up, I went back to Merc and Jan told me that they need to change the pump again, not realizing that I had it done before, I re-asked him and he told me that it was a coolent pump that need changed, I than pull the receipt for him as a proof that I had the same thing done before, after pulling the receipts for him, he immediately changed the story saying, no I mean water pipe, which is another pipe, but when I have asked him why is it showing coolent sign,instead of another sign, they didn't know what to say but his Boss started saying I don't why is that, perhaps something is wrong with Mercedes. and they make a u turn saying this pipe its also linked to the coolent ,so that is why it is showing the coolent sign on screen. and they want me to pay another R5858.00 again to change that pipe, and I m not willing to do that , because if this job was done properly 8 months ago I wouldn't be having this problem.

I know what I heard from Jan and now they are trying to cover for one another, I told Megan that after Jan gave me that information he was called into the office and they didn't realized that I was watching them through the glass door, I couldn't hear what they were saying but everybody came out and they were singing the same tune including Megan today. however I've made it know to them that I saw them in the office they mustn't think that i am stupid.

Jan even told me that 2 years is not over, so the company will changed but after he was called into the office he came back with the different story and denying everything that he told me.

I will publish all this recordings I have of Jan and his Manager yesterday because now they making me look like I am lying and the whole world will know how they interact with their client.

Regards Lindiwe. ********** 312