Mercedes Benz - KE Msinga Durban

Mercedes Benz - KE Msinga

I booked for a service for 20 March 2020. My sister took the car as I was engaged with other stuff. I asked a service consultant to fix something on the car as my sister reminded me to do so. He did not fix that. Apparently on the day, wipers were due for repairs and they were not changed. Nobody even bothered to tell my sister or call me to advise of a suitable date to come and instal. I made a follow up after the text they normally send to check customer satisfaction. I called a manager (presumably Indian) and shared my frustration, he never called me back. I then followed up and spoke to a Lady (presumably White), I reiterated my frustration but unfortunately she did not show any empathy it was like I deserved what the shoddy service I got from this service consultant. Then another customer satisfaction was done and I responded stating my plight and it fell on deaf ears. Up to date, the dealer has not contacted me to check if I got wipers save to say follow up on my complaint.