EXCELLENT SERVICE; ANDREW/PRAVESH/FAIZEL

I have been impressed with the level of service I have received on numerous instances recently from Mercedes Benz - Durban. I think that the new service manager-- Andrew , has made a difference and a real turn around in customer service. All of the times that I have been to Mercedes - Durban, since Andrew has been appointed he is the only service manager that I have seen so busy. I have observed him attending to the forecourt bookings,customer queries, continously checking on the workshop and still finding the time to check with customers in the waiting area, and still checking that everyone has been attended to. I have seen that the staff morale seems to be boosted by his presence. I have been a customer of this branch for about 15 years and I can see the difference.

There is also a technician , Pravesh Ramraj whom I must mention, he has always checked on the complaints that I have with the cars and has given the best advice on the repair and a solution to the faults. They have shown to me that they strive to ensure customer satisfaction, are always willing to share their knowledge and expertise on the brand despite their daily time constraints. These are people that work under tremendous pressure and all customers expect 1st class service , but we need to know that they are normal people just like all of us and we need to appreciate good people in the service industry so that we can enjoy the best service possible. There were two instances when two different cars of mine needed roadside assistance and Faizel attended both of these and I was impressed with his punctuality and honesty reguarding the problems and the diagnosis thereof. This is just my way of telling them that they a doing a great job and are an invaluable asset to the brand. Keep up the good work.Your service is very much appreciated and valued.