Gross level of ignorance and incompetence

I experienced a miss-fire on my vehicle for a while. It’s an intermittent fault that comes and go. I went to this garage on Wednesday 13 July. I told them about the issue and asked for an assessment. They told me it’s gonna cost R1300. I had a normal maintenance service in April this year that cost me more than R9000! A “service advisor” called Monica booked the vehicle in and I waited. On Thursday, after hearing nothing from them, I went there to enquire. The so-called service manager is a guy called Dean. I asked him what’s the issue and why nobody is coming back to me with an inspection and solution to the problem. He went in to the garage to enquire, returned to his office and never came back to me. After standing around there like a fool, someone else asked, and I enquired about Monica’s whereabouts. “She is off sick”, came the non-chalant reply. Someone called “Wendy” will look into the matter and advise. She called back the Friday morning and advised that the injectors need to be replaced at a cost of R43,000! I told her to I’ll rather come and collect my vehicle and go somewhere else. I then fetched the vehicle and were forced to pay R1300 for their incompetence and “doesn’t care” attitude. I then went to another garage, where they advised that it was one of the coils that caused the miss-fire, it can’t be the injectors. AND the cost to replace one of them would be between R750 and R900 per coil!!! What a relief! This shocked me and made me realise that I was dealing with a gross level of incompetence at MB Century City. Their mechanics can’t properly diagnose an electrical issue, and just want to REPLACE anything that points in the direction of the issue. They probably still belong to the “draad and tang” era of mechanics. You need at least a graduate level person with a proper understanding of electronics and IT to work on modern cars. For this reason alone one should stay away from this gross level of incompetence. I would never advise anyone to buy a car from this dealership. If they can’t even properly support their product, why do they sell it? They make use of a system called “service advisors”, which should rather be referred to as service clerks, because they know absolutely nothing about the inner workings of a vehicle. The second lady who called to advise on the R43,000 repair cost initially told me that the mechanic swopped out the pistons, and are still ‘testing’!! I rep**** it’s impossible, and can someone more technical please call me back and advise who’s more technical. That’s when she rep**** the workshop manager, Dean, will call me back. That person never called me. So when I looked at his attitude when I physically went there to enquire, I can understand. I don’t know why such an *********** and ******** guy is filling such an important role. If they continue down this path of poor and ******** support they will go bankrupt very soon! I will never advise anyone to buy a guy from this dealership! They simply can’t properly support their product.