Disappointed Customers

I hear by wish to express my utter disgust regarding the service I am receiving from Mercedes-Benz Century City.

My car has been with Mercedes-Benz Century City for the past 4 months. My car is booked in for a motor repair and over the past 4 months I had to call Mercedes-Benz Century City to find out on the progress.

Communication is poor as I had to call for an update instead of them calling me. At 1 point I was told my parts have been lost at sea and this was after 2months of not hearing from them that I called them. Them being Mercedes-Benz Century City.

It is just over 4 months now and I am facing a weekend away with my family and I do not have my vehicle nor a courtesy vehicle.

There is no compassion nor good will from their side to help in this regard.

I have dealt with 2 employees and today being the 27th July 2023 I decided to speak to authority above the 2 I have spoken to throughout the last 4 months.

I have asked them is it due to me having a A class that I am receiving this kind of treatment? The response was nil.

I would not recommend this branch to anyone regarding motor repairs.