**************, spite & horrible customer service.

I took my car in for service on 14/04/2023 at Mercedes Centurion by Old Joburg road. There was 'no shuttle' but there was another important client that the shuttle was available to, this meant spending more money on transport since I didn't fit the criteria of those who qualify for the shuttle service. Worst part is that the shuttle service is not really free and we have been safe and in the clear from Covid for a while, which is the reason why the 'no shuttle' excuse was introduced.There was no call whatsoever regarding the progress of the service during the day until I took it upon myself to call and find out. Only then was I called almost an hour after. Car was ready very late, this meant I had to use private transport again, unsafe & expensive as it is because there are no public taxis to where I stay. A week after, on Friday to be specific, the car wasn't moving the same, gear wasn't gauging right & there was a warning message on dashboard. I rushed to Merc Centurion, they couldn't care less about the level of urgency, told me they will book my car for Monday but that was never done, to date I'm still waiting. Clients are definitely not treated the same and some staff are really spiteful. To date I'm yet to receive the invoice for the service and I was shocked to learn there is a certain part they ordered for my car without my knowledge. I wouldn't be over reaching if I suspected ***** here, I don't know the cost of the service since I have no invoice. My lognut was also ****** there 2 years ago and I kept quiet about it because no one was going to do anything about it. I don't what kind of ***** is going on there but as soon as I receive the invoice and the ordered part that I know nothing about, I'll be done with this branch.