GM
Gomolemo M

1 reviews | Active since Oct 2012

03 Dec 2015, 09:32

Poor Service

I took the car in for a pre-safe functions limited error message on Monday, 30 November 2015 but the dealership failed to inform me during the day and only told me when i was due to collect that there was nothing they could do about it as it was a tracker issue , forgetting that they sold it to me with the tracker installed. I insisted that the dealership do something about it and that is when they attempted to get a job card from tracker. I was told to take the car and will be called the following day to bring it in. On Tuesday 01 Dec, i did not get a call and took it upon myself to return the car to the dealership. The wiring was attended to and i was told that the car has been fixed but after i drove with it for a while the message reappeared, I was then told to return it on the 02 Dec of which i did and my service adviser was Jay. I waited for an hour while the car was at the diagnostics and it was returned thereafter and was informed that the fault had cleared. I then drove for 50KM with it and the message is now back. I called Jay on the 03 Dec and advised that we book it in again and it will only be attended to on the 09 Dec. I am not happy with the service received

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