1 reviews | Active since Feb 2023
Poor post purchase customer service
The rear camera of my car does not retract. I took my car to Mercedes-Benz Centurion on 12/12/2022 for assessment. I spoke to a guy called Edgar. Since then, he always come up with different excuses as to why they have not received the part. At first he said they couldn't order because the whole Mercedes system was not working, they could not even order the brakes for the car. I checked with another dealership and they told me that the system was then functioning. I called Edgar again and told him that the system was functioning. He said he was ordering the part. I called again and he said the part had been ordered. However, until today; he has not gotten back to me to update me about the status of the order. I am so not happy with the post purchase customer service I am getting from Edgar. It sucks.
The MBSA parts ordering systems has been problematic since the 16th of December 2022, due to a change over from one IT system to another. This has unfortunately placed severe pressure on the supply of parts into the network.....to date this has not been completely rectified but we are seeing some positives in more parts becoming available.
May I request that you please contact the dealership @ ********** and speak to Neelan Govender to prioritize the matter. Apologies for the inconvenience, please allow us to rectify soonest.
The MBSA parts ordering systems has been problematic since the 16th of December 2022, due to a change over from one IT system to another. This has unfortunately placed severe pressure on the supply of parts into the network.....to date this has not been completely rectified but we are seeing some positives in more parts becoming available.
May I request that you please contact the dealership @ ********** and speak to Neelan Govender to prioritize the matter. Apologies for the inconvenience, please allow us to rectify soonest.