Poor Customer Service

<p>I normally take my vehicle to Mercedes Benz Centurion for service, but in September 2016 my vehicle was serviced at Centurion branch. I paid and collected my car and on arrival at home I noticed my service book was missing from the vehicle. I contacted the branch the following morning to report that my service book was not put back in the car and was told my Service agent will get back to me. Two days later I received the courtesy call to rate the service I received, I didnt give any feedback and told them exactly what happened and therfore do not contact me regarding service. I was told it will be esclated and I will get feedback. gain I contacted the branch and left a message to the service advisor as she was not available.</p> <p>Four months later and I am still waiting for the service advisor or the customer service agents to call me back or at least try and locate my service book. </p> <p>They are very quick to charge for services, and pseter you with follow up calls but when it comes to real customer service it is non existing</p> <p> </p> <p> </p> <p> </p> <p> </p>