*********** and arrogant

Took car in for normal service and also ask them to look at noisy fan. They call me around 10:30 with a quote for over R20000 to fix a lot of "things" I ask them just to do what I instructed and add on the replacement of the rear brakes. I arrived there at 4:30 only to find that the paper work was not ready and no attention was given at all to the fan. I asked to speak to the workshop manger just to get a lot of arrogance towards me the customer. He informed me I need to bring the car again for it. The service rep the informed me that my car was booked in by a "trainee" that morning and that the person failed to write down my requests. Shocking. So My part of the bill was R500, real hefty, for trainee and arrogant, *********** service. Never again Mercedes Centurion.