A well managed "crisis negotiation"

I was faced with a challenge, let's just say my car has been immobilized, creating a potentially explosive situation. Thankfully from the reception of Aus Ouma to the friendly (her smile will defuse you) service adviser Ms Emily Mthini we managed to navigate a stressful situation. Emily advised that we speak with the manager Norman Hill and try to find an amicable mid-point solution. Norman was calm, he listened (needless to say I don't believe in rants and raves because the problem is the situation not the other person), he did his due diligence and reverted with a solution that honestly restored my faith in the dealership and the brand. "The best or nothing."

Oh I will mention Ruddy as well because he is not the sales man who disappears after a sale, I can still call and ask question one year later. And he won't run when you remind him of things.

The car will be repaired. Lets just hope I did not count the proverbial chickens before hatch-day. 🤣 (stay tuned).

Overall, I commend the management and the team They took accountability and we found a solution together.