Failure to rectify faults

On the 19th of February 2021, I booked my car in for a service at Cargo Motors in Klerksdorp for 1. Rear brake pads, 2. Rear right window switch was loose.

Upon collection of the vehicle on the evening of that very same day, I noticed that the window switch for the left front passenger, on the very same driver panel was now inoperable. Only to notice that there are water stains around the switch and they were the last people to wash it since Friday and it only started to rain on Monday. Clearly the windows were not closed when the vehicle was washed.

I went to Cargo Motors again on Monday and a lady named Marisa tried to get the repairers to fix it and failed. Now I contacted the manager, a guy named cristo, who didn't even want to listen to my plea whatsoever and told me straight up that the window switch will be paid directly from my pocket and that there was no error on their part. I called a guy named clive, who was busy with the vehicle on the said date, who saw exactly that all my switches were working correctly at the time of delivery and he just hung up on me, instead of being a man and telling his manager the truth. Lastly, I phoned the Dealer principal, and even now, he is still phoning me back. So, I'm already fed up with the service at Mercedes Benz and their vehicles in its entirety.

My advise to anyone thinking of visiting cargo motors Klerksdorp, dont go there. They will break something and refuse to be held liable to fix, because according to that cristo guy, "they don't make mistakes". Its painful currently especially when suffering loss at such a reputable establishment. 'Images to my allegations are attached to the post for further perusal.'