Mercedes Benz

I have been in contact with Mercedes Benz financial services regarding the purchase of a spare key for my car. I was told the original eNaTIS documentation needed to be couriered to the dealership before a purchase of the keys could be made. They would need a certified copy of my identification which I had on hand. The eNaTIS documentation was supposed to arrive by courier at the dealership on Monday. Upon phoning Mercedes Benz financial services today I was told it would happen “tomorrow”. I am dealing with Mercedes Bedfordview and could not get through telephonically to the ONLY individual able to assist: Lappies Labuschagne. I have had to personally drive to the dealership to talk to him in days gone by prior. I was told on a subjective basis about the procedure that would need to be followed. I left a message today for a call back today which never happened. None of my details were taken - not from the very start. I left another message with all of my details and again – NO FOLLOW UP!!! I find the service SLOPPY and unbefitting of a brand that prides itself in being a brand representing luxury and outstanding service.