Horrible service

I am not happy with the service I received from the Merafong switchboard operator by the name of Darren. I have never experienced such bad attitude from a person, when I respectfully greeted in an African language instead of the operator saying he does not speak an African language he responded in a very rude manner telling me his not my papa. I kindly revert back and let him know that he doesn't have to be rude but let me know that he doesn't speak a African language he response was "do I need his help or not?" I let him know that he cant speak to me like that & I'll report him to his manager and responded in saying" I don't care, do it do you need my help or not"

Like why do we have such people working in a department were it needs a person who is willing to assist people with patience and respect? My question is, we have old people who are African and don't know how to communicate in English or Afrikaans what will happen to them? It means they wont get serviced because of a rude Afrikaner boy who is not willing to just say simple words like I cant communicate in an African language

I am highly disappointed and would appreciate appropriate action taken against him, and feedback thereafter because as a tax paying citizen I will not allow such service from a municipal worker who's job is to service the community. It's sad that in 2022 we still have to deal with such attitude from white people. We are not our parents and ancestors and demand decency from public servants or they need to find other jobs.

Regards Busi