Bad service

I have app**** for my pdp on the 12th of November 2021. I started a new job at the end of January and I should had my pdp when I started. I phone various numbers to be told that the backlog numbers were still high due to the machine that was broken and that I must phone again at the end of March. Yesterday I , again, phoned various numbers of departments in Merafong Municipality, each time I was given another number. After about an hour of calling I got a direct number for the licencing department which I phoned 24 times with no luck. It just kept on ringing. I phoned the municipality again, just to be told by a lady that she couldn't help me, the licencing department is just too lazy to pick up their phones. I'm living in Nylstroom now and by the looks of it I will have to drive there at the current fuel price, just to find out if my pdp is ready for collection, and if it isn't I wasted my money! No one can complain about the service at Merafong Municipality because there is no service. Only they would know what they should be payed for because they should be paid according to the service!!!