Return? Refund

Return / Refund

On 28 Jan'20 I visited the Men's International Clinic Port Elizabeth branch. I was told I had an appointment but had to wait in a queue to see the Dr.

Upon seeing the Dr. I informed him about my problem which I have, been mainly in my mind. After attempting to explain my situation, it was very clear that it was a questionnaire/form that needed to be completed and I was then diagnosed with Weak Erection. I am still perplexed that I could be diagnosed with a simple question/answer process. The Dr. then gave me an injection and sent me to another room to wait an assess the outcome. He then proceeded to prescribe a medication based on this consultation and said that I should take it for 3 months and this could potentially assist me.

I was then told to go to another queue to collect the medication. The gentlemen there proceeded to order the medication. I have asked him various questions about the medication and he was generic in his response by saying he is just prescribing what the Dr. said. This entire process made me feel uncomfortable. I paid for the medication with my credit card (+R5000) and collected it on Friday 31 December together with syringes and a special plunger, to administer injections myself .

i decided, with big trepidation, to try this on Friday evening. i did everything as explained, and was horribly disappointed with the negative outcome. a little semi for about 20 min, then nothing, when I had been told it lasts for three days. Nothing like what happened with obviously different medication in the clinic.

I felt extremely uncomfortable taking the medication based on a simple questionnaire that I completed - no blood tests or any other tests were done and as such I do not agree with the diagnoses nor the medication.

As such, I went to return the medication (within 5 business working days according to the Consumer Protection Act) - I went to the Port Elizabeth branch earlier this week to return it but was told iI had to see the Dr again, saw him, said I wasn't interested in trying again and wanted a refund. then got sent to the front again, waited while they made some phone calls, was informed me that I am not allowed to do so, protested, they made more phone calls, said they were sending my file to head office and would come back to me.

they never did, phoned and phoned and spoke to them, no answers, eventually they set another appointment with the Dr, which I went to, thinking he had an answer for me. Sat for over 2 hours, with all other people being attended to, me getting ignored, got up and left, expressing my disgust. I went in the next day 4th Feb and saw the Dr immediately. He looked at the file and asked why I was there, said returns had nothing to do with him and sent me to reception again.

the guy at reception, phoned many people, I got handed the phone to speak to a "boss", he eventually said ok, in you want out, me must refund you. then the receptionist phoned another "boss", who said to me that no refunds are done. I said that I didn't accept this and the receptionist, clearly embarrassed, phoned Larry and was told the same. I think that this is totally unprofessional treatment received from the moment I walked in the door.

I want my credit after all this unprofessional and ********* treatment.