Pathetic Service at Boksburg branch

<p>Made an 11 and 11:30am (Friday 1st July) appointment for circumcision for me and my son. Got repeated calls to confirm the appointment, which I did. Friday morning we report at the Boksburg office for the operation and after filling the forms, we were then informed that there were 17 other patients ahead of us in the queue. I queried this and called the head office who were of no assistance as well. A lady at the office also complained that the head office was just over booking clients when in fact, they had no capacity to cope. My question is, how is it possible, for a single Dr. to see so many patients in a single day unless you are seriously compromising on quality and putting our lives at risk? Why confirm so many appointments same time for a single Dr. on duty? Couldn't of course stand in the queue and what a wasted day. </p>