Complaint Regarding Poor Service and Delivery Issues

I am writing to express my unhappiness, disappointment, and dissatisfaction with the service I recently received from your Menlyn Mall branch. My name is Mitchel Rasuthu, I have asked my friend to write on my behalf. I made a purchase at your store that has turned into a frustrating experience.

I identified two items at the store and was assisted by a gentleman named Victor and a lady named Winnie. They guided me through the purchasing process, and I was happy to make a payment. Although I did not pay the full amount initially, arrangements were made to settle the outstanding balance before delivery. On Friday, July 5th, 2024, I requested my friend to settle the remaining balance as I was at work. She visited the store, was assisted by both Victor and Winnie, and completed the payment. They also scheduled the delivery for the next day, July 6th, 2024, but Victor was unsure of the exact time.

I had to cancel my plans to prioritize the delivery of my items. I called the store on Saturday morning, and they assured me that the delivery would happen and that they would inform me of the exact time. Unfortunately, they did not keep their promise, and the delivery did not occur. On Sunday morning, I received a call confirming the delivery for that day. Once again, I canceled my plans and waited. By the close of business, I called to confirm, only to be told that the drivers refused to deliver to my location. The delivery did not happen.

This experience has shown me that Game Store does not value client service, customer satisfaction, or maintaining positive client relationships. I really feel disrespected.

Tomorrow marks the third day since the promised delivery date, and I still have not received my items. The food I bought has spoiled because the fridge was not delivered. If the items are not delivered to my house by 9:00 AM tomorrow, I will request a full refund for the items I purchased. Game Store has wasted a significant amount of my time and money on phone calls just to receive feedback.

I have sent an email to the customer service last night and i have not received a feedback, can I please be compensated for food i bought and be refunded.

I hope this matter will be resolved promptly.