Poor Service - No Communication

I am unhappy with the service I have received from BMW Menlyn and the subsequent lack of communication.

Your records will reflect my car was in for a service on 28-11-2019. It was in perfect condition. I received my car back when clanking, squeaky brakes and it was driving very rough. I have since brought my car back in three times. The last visit I was told by Rudi that there is nothing they can do about the clanking brakes. He also said he would put on email what was discussed and promised to call me back the next day. None of this eve happened.

My experience summised: My car was given back to me in a worse state than when i brought it in. I was told to get my wheel alignment done on my own cost (though my alignment was 100% fine when i brought it in for the service) I was **** to about the clanking brakes with BMW saying is was loose calipers, it was not according to Rudi I was never given a courtesy vehicle even having asked for one. A vehicle should have been offered!! After filling in a survey rating the service 3/10 then do I get a call from the service manager Rudi After explaining to me that there is nothing they can do about clanking brakes, Rudi was going to put it on email and call the next day, he did not. Bmw also no longer give drop off and pick up services and to facilitate this I need to book a car as a 'test-drive' or 'arrange an uber', I have also had to follow up on several occassions just to get a pick up from my office back to the dealership I have now reported this on Hello Peter and you can expect to loose me as a customer

Like i said on my survey, BMW should be ashamed of themselves for this level of service.