POOR SERVICE FROM BMW MENLYN

Last Year in 2019, my car was misfiring and I took it to BMW Auto in Menlyn, my service agent was Anathi and they advised me that I need to change a certain part on my car which totally costed around R9000 including labor. This year on Tuesday 28 Jan 20, I call the same dealership to book my car for service for Friday 31 Jan 20. They did not pick MY INFO up on the system, why I don't know because I've been with them before. Then the lady who took my call told me she fixed it in my car. I dropped the car for service and informed them of the things I want to be fixed in the car and they noted them. I also informed them that the car is under service plan. I get a call from BMW telling me what I need to pay and I told them to call the service insurance. After they get approval from motorite, they call me to inform me that my car was taken out of the line and will get my car by 5pm of which I noted. When I get to BMW my car was not ready. As I write this message I am still at BMW as we speak. Do I ask the service agent to check my previous service. They could. Not pick it up on the system, which makes me think that the service or replacement of parts were never done and my money was chowed without service. Even now the system has not picked up. What is worst is that they did not pick me up from work and after the terrible service they did not wash my car and all they could do is apologise verbally that they did not was my car. I am extremely disappointed in the service I really was given. Another thing I have realised is that BMW Menlyn book more cars for service than they could handle. This needs to stop. The service Agent called Martha was very helpful though however I don't think I would recommend. Anyone for Menleyn Auto as the service is very poor. I'm extremely gutted. This is just a part of the experience I had at Menlyn auto.