Town Lodge Menlo SERVICE SUCKS

What a *** experience....

Firstly I pay 10 months in advance for my accommodation for 2 double rooms - joining rooms.

Then on arrival, ready to check in, the "system is off" and the Manager on Duty is running around like a historical pink Fairy no idea what's going on in his hotel. - Where in the hotel has what rooms (Single /Double /Family) - a Group arrive to check-in, before us... They all asked from single bed rooms. After 45 minutes waiting, they said that they will that double room. - After waiting 75 min in in the queue to be helped, guest what..... Only single rooms available. They gave all double rooms available to the group that requested single bed, no joining rooms available.

When arriving in our Single rooms just, to find the room next to us was 'n double room joining our single room.

The single beds that's not the same high.

While we were settling in, we noticed a discussion in the hallway about a couple that was double booked in a room.

30min after we got in our room, we noticed someone at the door, my wife jumped up while the door went open and it was the cleaning staff, that wanted to find out if the room had enough towels in the room..... If the room was cleaned properly, the cleaning staff had to ensure that there was enough towels in before anyone booking in the room.

5min after the cleaning lady, other lady came and wanted to check if the room is clean..... ***..... HOW DO YOU BOOK N PAYING CUSTOMERS INTO A ROOM THAT YOU DO NOT KNOW IF IT IS CLEAN?????????

The morning, 09h50, while we about to leave, the cleaning staff just open the door..... ***!!!!!!!!!!!! Cheak out time is 10h00!!!!!!?

Our experience SUCKED. ?????

Will not recommend anyone to stay there

PAYING FOR SOMETHING, YOU DON'T GET, IS NOT ON