Why you want to charge me for something I am not ready for.

I called and talk to them a day before I went to access their services, my problem is I have a huawei p30 lite which has cracked touch and screen, the phone is working and I wanted it to be fixed. And I prefer to fix it to huewei as I want original touch and screen and hopefully I love originals.

I drove from. Soweto to melrose mall and when I arrive they told me the price of the touch and I agreed and when I was about to hand the cash and my phone to them I was then told that I cannot pay but I must wait until they open the phone and anything that might be damaged inside the phone they will tell me how much it will cost and if I agree they will fix and if not they won't change the touch screen. I then told them that I only have cash to fix the problem that I came with as my phone is working. And I also asked them they rather sell me the touch screen and I will do the labour myself and they refused saying its their product and they have to fix it themselves under my cost. I fell that is poor customer service as they never bought me the device but I did with my cash. It's unfair. I was also told that they have to open the phone not in my presence, so how can I be sure that there is something damaged inside the phone. I thought that going to them. Will be a solution but a disaster, I have been using huawei phone for long time till to date. And I fell I am in wrong telecommunication technology. When ever I thought of a phone it's huawei but from that day I am very much disappointed as I ended giving my phone away to people who said they will do spares to fix other people phones because of disappointment of huawei.