Defective BMW X4 & Pathetic Service

<p>In March 2016, I was on holiday in Durban, when I initially started experiencing mechanical problems with the vehicle. Firstly there was a problem witht the coolant being low and secondly when the vehicle was engaged in reverse, the vehicle used to shudder. The vehicle was towed to the Melrose Arch workshop for repairs. My vehicle was returned to me within 3/4 days, Ellis the service consultant advised the mechanical faults in my car were repaired.</p> <p>As a result of the above, I had to take my vehicle to the workshop in Melrose Arch on numerous occasions almost every month sometimes more and I have a print out almost a page long of the history for the same fault. There were 3 or 4 additional occasions that my vehicle was taken to the Melrose Arch workshop but these visits are not recorded on your online service history as the mechanics attended to the repairs within an hour on the same day and they released my vehicle to me, saying that there were no issues that they could find with the vehicle.</p> <p>On the 16th December 2016, I once again had the same problem, and contacted Emile from, BMW Melrose (Service Manager), and he was unable to help me immediately as he did not have a loan car available, hence I had to cancel my holiday to Durban. I then requested to meet with the dealer principle (Madelyn Coburn) to discuss the repeat issue with my car and to arrange a loan car. On the 19th December 2016, I took my vehicle again to the Melrose Arch workshop because I was experiencing the same mechanical problems. I met with Madelyn the dealer principle and she promised to escalate the matter and provide feedback. No feedback was provided. I again met with Madelyn on the 29 December 2016, asking for feedback which she could not provide, and asked me to escalate the matter myself to BMW SA. I have emailed both BMW SA and copied Madelyn, to date no feedback from either of them. My vehicle is still in the workshop with no repairs having been done to the vehicle. The mechanics cannot seem to pin point the fault in the vehicle and I have been advised that the vehicle cannot be repaired</p> <p>I have been paying monthly instalments for my BMW X4 since April 2015 but I am being deprived of the full use and enjoyment of the vehicle because of the mechanical problems that I have been experiencing and furthermore of the time that is spent with the vehicle being in the workshop for repairs.</p> <p> </p> <p>My experience with BMW Melrose Arch and BMW SA has been horrific. My car has been more often in the Workshop than me being able to drive it. The staff and management are obviously *********** and dont know how to fix the fault. I will never buy another BMW or advise any one else to as there after sale service and the car is of inferior quality.</p>