Terrible Service

Booked my car into BMW Melrose Arch for a service, throughout the day the service consultant sent messages notifying progress, but when i went to pick it up i was told that the service was not done because BMW SA did not authorise the early service (which i informed BMW Melrose arch of the early service before booking and was told it will be ok). I enquired on why i was not informed of this and got an inane excuse. I called BMW midrand for advice on the early service and was informed that it would be ok and they will take care of the authorisation.

I called the service consultant at BMW Melrose and was told i should deal with BMW midrand. There was absolutely no apology or acknowledgement of any wrong doing by the consultant.

This is the second time i've received poor service from this dealership