Negligence of Elderly Patient in the care of Melomed Private Hospital Bellville

I am disappointed and disgusted in the poor services provided to my 71 year old gran at the melomed Bellville branch.She has been hospitalized on and off since Nov2018 where the doctors failed to treat her leg. The first time they sent her home with high blood pressure. The second time with a rotton leg closed up with a bandage and the third time they sent her home with maggots in her leg claiming the leg is healed and complete neglected to treat the other leg that was clearly beginning to become infected too. They sent her home with maggots in her leg!!!! We went to a private doctor who referred us to the day hospital who then referred us to Tygerberg hospital where they discovered the maggots and are now trying to save her legs. The nursing staff at melomed Bellville on the 3rd floor had no respect for the patients, they speak to patients how ever they feel, threaten them with injection if a patient does not behave. During visiting hours the nurses laugh loud and carry on liek it's a part on the floor or something and have no respect for the ill patients on the floor. This is really bad , something must be done. My grandmother could loose both her legs ??all because no one at the hospital paid attention? Several tests were done, x-rays taken, so much money deducted from her medical aid fund but still they sent her home with maggots.

After I posted the above on Facebook, Melomed contacted me and arranged a meeting with the family. I want to thank you for setting up the meeting held yesterday, 13/02/2019 at Melomed Bellville.

My mother, her brother and his wife, attended the meeting. Melomed stated in an email to me dated 24/01/2019 that they would investigate the matter. However at the meeting they were more concerned about social media and that I posted the pictures of my granny's legs on Facebook. It broke my heart and felt so sad for my granny.

I then requested a copy of the minutes taken at the meeting held, 13/02/19 as well as the results of all tests run by the doctors. I also attached various claims that were received including her stay which one of the claims were for R23 0000.00. I asked to be referred to a staff member who can as the doctor failed to discuss these results with any of my family members although we attempted to schedule various appointments with the doctor(s). We (the family) were informed by nursing staff what the doctor plans to do, however, no information was provided by the doctor(s). I cannot understand how these matters could have been discussed with a 72 year old patient who was not mentally capable of accurately receiving information. My grandmother was in a confused state and the nursing staff can all attest to this as they have complained that my grandmother keeps all the patients up at night, therefore I am very disappointed in the doctors and staff for not reaching out to the family. The doctors prescribed various medication that my grandmother had to take even with her high blood pressure. She was on a drip (anti-biotic) which, when it went through her body each time, she shivered, was shaking and her body pulled stiff due to the pain of this drip going through her body. I witnessed this myself. My grandmother initially came to Melomed with pain and wounds in her left leg, when she left Melomed, both her legs were infected. how can this be??? with the various tests done, surely the something would have come up in her results? My grandmother is currently suffering with pain in both her legs that she cannot endure. Melomed Bellville has emailed on 15/02/19 stating they need my contact number to get in touch with me, however I have not heard anything yet, nor have I received the requested documentation.

What more can I do to help my granny? she is a victim here. can you please help me.