My advice to anyone in a crises is to avoid the additional trauma of dealing with the abysmal service and horrific mismanagement of melomed!

I had the worst experience of my life in this hospital!

When I arrived alone with a mangled finger, bleeding profusely, I was told by Justin Koekemoer, the man at the Emergency front desk (who was on his cellphone) to "SIT DOWN MAM!", the way he spoke to me the rest of the night was unbelievably rude! I was the only person in the emergency room and it took 3 hours to get 8 stitches(and most of this time was spent waiting to be seen).

I then went through for stitches and told the nurses I had not eaten since 1.30pm, it was now nearly 9.30pm - they gave me an injection anyway, and I ended up being held up by nurses while the stitches were happening (because, as the doctor said I should have been fed before the injection!). They then used the wrong sutures which were more expensive and charged me for that mistake!

Following that mistake I was told by Justin Koekemoer (the same man at the front counter), that medical aid wouldn't pay. I then paid the bill, only to find out he never even contacted them and they would have covered it completely! I started the process to claim back from medical aid and they told me that Melomed had now claimed from them (after I had already paid) AND now medical aid had paid them as well!

I then started the process of claiming from melomed- this was a back and forth, filled with poorly trained staff and mounds of documents to prove I did actually pay for my stitches... Really?!

Now 8 visits and 7 phone calls later, I still have not been paid back! This is money that was paid off my credit card and is growing because of interest. It has been more than 7 working days and now they are acting as though they never received my forms requesting repayment.

My advice to anyone in a crises is to avoid the additional trauma of dealing with the abysmal service and horrific mismanagement of Melomed Tokai! Rather go to any public hospital!