INCORRECT CODES SENT TO MEDICAL AID SCHEME

On the 26 February at 11.20 my daughter was admitted as an emergency for appendicitis, <br> she had the emergency surgery after 2pm, I called my medical aid scheme who confirmed that everything is authorized and approved even confirmed auth num to me, however discovery called me on the hospitals phone on the 29th February confirming once again what they told me before. When logging onto my profile online for discovery to my surprise it shows the amount has not been paid to Melomed, when calling them to find out, I spoke to a consultant who advised that melomed has sent through the incorrect claim, called melomed spoke to Vanessa and she advised everything was sent correctly, However a red flag went off when she asked me if my daughter was admitted through DOCTORS ROOM or TRAUMA?<br> Im sure that if the correct claim was sent then she would have known how my daughter was admitted. Vannessa also told me she will forward to query department and up until today I have not heard anything<br> I REFUSE TO PAY A BILL FOR STUPIDITY AND INCOMPETENCY OF STAFF THAT DID NOT DO WHAT THEY WERE SUPPOSE TO DO.<br> THIS HAS TO BE SORTED OUT AS SOON AS POSSIBLE