NJ
Natalie J

1 reviews | Active since Oct 2014

24 Dec 2024, 07:48

Hospital manager and Case Manger gave terrible service

I had the most horrible experience at this hospital.When I tried to get the attention of the hospital manager he gave me the runaround forn3 days when I eventually saw him 20 minutes post my back procedure no wheelchair to escort me I had to wlakntonhis office like a Spiderman hanging onto the walls.this hospital is so under staffed and yet he assured me it is not the case when I made an example he denied it.The Male nurse Mila even write in my file I had a meals orally on the daybif my procedure when I did not even eat.the lady next to me vomited 6 times and I had to assist her.I had to call in the Night head matron for assistance as it looked more that the night staff was taking better care of the patients.I also want to bring under your attention if it was not for Dr Atwaru and Dr Petersen and their awesome service ai would have transfered myself.Dr Petersen even called the hospital manager in my room to ask what can be done as ai want to transfer to another hospital and his response was the relationship is already broken.The hospital manager and the case manager caused me so much stress that my BP levels were high at times.This is the second tome I am at this hospital and Sis Wendy assured me that this is not there level of care.I felt as if I was human traffic as at times I did not get my meds on time from Male Nurse Mila and I shows Dr Atwaru and sister Van Wyk.Sister van wyk,sister Nosi and sister Zonda tried there best to remedy the situation but if the top is rotten the bottom gets affected until today no apology received from management in a formal letter or anything.i was even discharged according the case manager even though the hospital never knew about it came in mt room and even insulted the patience next to me for asking questions.I had acupuncture and a facet blocks plus some pain intervention which Inwas not ready to leave but the case Manger insisted my time was up

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Replies (2)
NJ
Natalie J's update26 Dec 2024, 23:27
Reviewer Update
So I received an email from the hospital addressing points that was so irrelevant to my complaints or concerns and is still waiting for feedback.The email was not addressing the issues raised by mysel but by my fellow room mate. I MUST AGAIN SAY if it was not for the doctors who attended to me I would have packed up and gone home but like my doctor said there will be repercussions with the medical aid as the hospital who declare me as refusing service.

NJ
Natalie J's update28 Dec 2024, 11:42
Reviewer Update
Still waiting for a response to my email I sent.Melomed Tokai you should be ashamed of yourself.