bad very bad service from Melomed Bellville

I arrived at Melomed Bellville at 9:30 on Thursday 5th September to get my wife who was discharged.

When I reached the parking lot , there were two vehicles in front of me. The security said there was no more parking available but allowed the two vehicles in.

I explained to him that I understand that there is no parking but that there is no parking on the outside either. Which means I have to park very far, which of course I wouldn't mind doing. I explained to him that my wife she has only 50% lung capacity and cannot walk far. The security refused to provide parking. While I was talking to him, 2 vehicles left the parking area and I thought there should be at least parking now. I mentioned it to him but still he completely refused to give me parking.

I found my way to the Hospital Matron, hoping she would see my point. I was wrong, which, just like the security, she didn't see the reason and also came with all kinds of excuses. I was already frustrated and saw no reason to argue with her any further. I went back to the security to beg him for parking. I could also see that there was enough parking besides the parking reserved.

I am very disappointed in the service I received from Melomed Bellville. To think that they didn't even care about their patients, or if they cared, at least offered to make a wheelchair available to my wife.

On Tuesday the 2nd of September my wife and I had to wait for 2 hours before a bed was available. No one came to talk to us in terms of when a bed would be available.

I have never experienced such pathetic service in my life and am very disappointed.