Worst experience with online shopping ever

What arrogant and unprofessional service. Refuse to let me return a jean and be refunded. Informed them the jean did not have the desired effect, and their response was as follows:

"Thank you for reaching out to us about your purchase. We understand you’re facing issues with the size of the shaping pans not fitting as expected. We always strive for our customers to be completely satisfied with their purchases. However, upon reviewing your situation, we've found that the request for a refund falls outside our policy, especially as items purchased on sale and buyers remorse, amongst others that are not eligible for refunds due to the nature of the product sizing issue and the terms of sale. This is indicated and agreed to at checkout, and also reiterated on the care letter we send out with every order. We highly value your business and would like to explore other ways to assist you. Although a refund isn't possible, we'd be more than happy to offer an exchange for a different size that may suit your needs better , or perhaps a store credit that you can use for any future purchases. Our team is committed to finding a satisfactory solution for you. Sometimes, an alternative size or style, eg, leggings vs. denim or high vs. mid waist may help as they denim vs leggings and high waist vs mid waist will fit very differently. We appreciate your understanding and are here to help you with any further questions or concerns. Warm regards Melody Clothing SA

Will NEVER recommend them to anyone!