PH
Penelope H
1 reviews | Active since Sept 2022
13 Dec 2022, 17:30
Uncomfortable shoes, no response when wanting to return
I bought 2 pairs of shoes on 2 November and recieved them in Port Elizabeth as I live on a farm. On trying them on some 2 weeks later they found them to be most uncomfortable and asked to return them. An email came asking if they were still in same packaging (cheap plastic packet)and they added that they must have been used! I rep**** that they could be returned in same packaging and that I had not used them. I have still not received any reply after this after sending 4 emails!! I do not recommend this product and certainly do not recommend this company!
Helpful (0)
Replies (1)0
Replies (1)
Melody South Africa's replyOfficial
13 Dec 2022, 17:55Hi Penelop
Sorry to hear about your frustrations on your purchase.
Sorry to hear about your frustrations on your purchase.
Should you feel that you are within 30 days please provide your request within 30 days proof, and images of the bottom and sides of the shoes... if we obtain this we will review your request again
We have had very good reviews on these shoes based on all our other purchase, and you are the first in 2 years to not like the shoes for the price range you paying (budget range item).
We have looked into all the replies and your order. We see there were response to your emails so not factually correct. We have noted the time line dates given are incorrect, and facts not painting the correct picture
This request was done way beyond the 30 day exchange policy and even further beyond the 7 day refund policy. Not sure as to why you waited so long to inform us? perhaps to test them out for a while before deciding. if you were within the terms and within the turn around period we would have exchanged or refunded.
Further more in the emails and other responses you have indicated that you have worn them (also having them for nearly 40+ days) seems to suggest they have been worn.... however it is still nearly 5x beyond an exchange period.
We find your request and review to be unfair and unjust in light of the above (standard industry is 7-14 days where we may have looked at 30 even.
Regards
Melody Clothing SA
Melody South Africa's reply13 Dec 2022, 17:55
Official
Hi Penelop
Sorry to hear about your frustrations on your purchase.
Sorry to hear about your frustrations on your purchase.
Should you feel that you are within 30 days please provide your request within 30 days proof, and images of the bottom and sides of the shoes... if we obtain this we will review your request again
We have had very good reviews on these shoes based on all our other purchase, and you are the first in 2 years to not like the shoes for the price range you paying (budget range item).
We have looked into all the replies and your order. We see there were response to your emails so not factually correct. We have noted the time line dates given are incorrect, and facts not painting the correct picture
This request was done way beyond the 30 day exchange policy and even further beyond the 7 day refund policy. Not sure as to why you waited so long to inform us? perhaps to test them out for a while before deciding. if you were within the terms and within the turn around period we would have exchanged or refunded.
Further more in the emails and other responses you have indicated that you have worn them (also having them for nearly 40+ days) seems to suggest they have been worn.... however it is still nearly 5x beyond an exchange period.
We find your request and review to be unfair and unjust in light of the above (standard industry is 7-14 days where we may have looked at 30 even.
Regards
Melody Clothing SA