YN
Yadhasan N
1 reviews | Active since Aug 2013
18 Feb 2022, 08:44
Renasa and Meliorleaf
From: Yadhasan (Das) Naidu <***> Sent: 11 February 2022 16:48 To: Zilokoto Mpontshane <***> Cc: Rudi de Klerk <***>; Wayne Herwitch <***>; Jackie Salter <***>; Tracey Sutherland <***> Subject: RE: Complaint // 672743 // Yadhasan Naidu
No one at Meliorlief is forthcoming therefore my correspondence to Renasa.
Should I do a further escalation, hello peter for example so can record the complaints?
And no further response in the matter from both Meliorleaf and Renasa. This issue has been going on since December 2021
Helpful (0)
Replies (11)0
Replies (11)
Meliorleaf 's replyOfficial
21 Feb 2022, 07:38Good Day, thank you for your feedback, please could you send me the complaint for me to be able to assist, *** . Kind Regards
Best regards,
Meliorleaf 's reply21 Feb 2022, 07:38
Official
Good Day, thank you for your feedback, please could you send me the complaint for me to be able to assist, *** . Kind Regards
Best regards,
YN
Yadhasan N's updateReviewer Update
21 Feb 2022, 08:10Please contact Renasa for history. I find it unacceptable that the complaint/query is going on since December and request for me to provide more information thank you
YN
Yadhasan N's update21 Feb 2022, 08:10
Reviewer Update
Please contact Renasa for history. I find it unacceptable that the complaint/query is going on since December and request for me to provide more information thank you
Meliorleaf 's replyOfficial
21 Feb 2022, 08:44Good Day, thank you for your reply , I have been in contact with Renasa and we do not pickup anything under your name, please could you forward me your policy number for me to be able to trace the actions, Kind Regards
Best regards,
Meliorleaf 's reply21 Feb 2022, 08:44
Official
Good Day, thank you for your reply , I have been in contact with Renasa and we do not pickup anything under your name, please could you forward me your policy number for me to be able to trace the actions, Kind Regards
Best regards,
YN
Yadhasan N's updateReviewer Update
21 Feb 2022, 08:49ML07620
YN
Yadhasan N's update21 Feb 2022, 08:49
Reviewer Update
ML07620
Meliorleaf 's replyOfficial
21 Feb 2022, 09:34Good Day, Thank you
Best regards,
Meliorleaf 's reply21 Feb 2022, 09:34
Official
Good Day, Thank you
Best regards,
Meliorleaf 's replyOfficial
21 Feb 2022, 10:17Good Day, Thank you again for your feedback, you had a claim for Power surge on your stove , upon inspection the supplier found that it was only your oven element that was not working due to age and not power surge, Kind Regards
Best regards,
Meliorleaf 's reply21 Feb 2022, 10:17
Official
Good Day, Thank you again for your feedback, you had a claim for Power surge on your stove , upon inspection the supplier found that it was only your oven element that was not working due to age and not power surge, Kind Regards
Best regards,
YN
Yadhasan N's updateReviewer Update
21 Feb 2022, 10:25Thank you, you are telling me what i'm aware off but not answering my complaint. Please be kind enough to read and understand my emails thank you
YN
Yadhasan N's update21 Feb 2022, 10:25
Reviewer Update
Thank you, you are telling me what i'm aware off but not answering my complaint. Please be kind enough to read and understand my emails thank you
Meliorleaf 's replyOfficial
21 Feb 2022, 10:28Good Day, All I can see is the following and can not see what your complaint was. Please could you inform me what was the complaint ?
From: Yadhasan (Das) Naidu <***********> Sent: 11 February 2022 16:48 To: Zilokoto Mpontshane <***********> Cc: Rudi de Klerk <***********>; Wayne Herwitch <***********>; Jackie Salter <***********>; Tracey Sutherland <***********> Subject: RE: Complaint // 672743 // Yadhasan Naidu No one at Meliorlief is forthcoming therefore my correspondence to Renasa. Should I do a further escalation, hello peter for example so can record the complaints? And no further response in the matter from both Meliorleaf and Renasa. This issue has been going on since December 2021
From: Yadhasan (Das) Naidu <***********> Sent: 11 February 2022 16:48 To: Zilokoto Mpontshane <***********> Cc: Rudi de Klerk <***********>; Wayne Herwitch <***********>; Jackie Salter <***********>; Tracey Sutherland <***********> Subject: RE: Complaint // 672743 // Yadhasan Naidu No one at Meliorlief is forthcoming therefore my correspondence to Renasa. Should I do a further escalation, hello peter for example so can record the complaints? And no further response in the matter from both Meliorleaf and Renasa. This issue has been going on since December 2021
Best regards,
Meliorleaf 's reply21 Feb 2022, 10:28
Official
Good Day, All I can see is the following and can not see what your complaint was. Please could you inform me what was the complaint ?
From: Yadhasan (Das) Naidu <***********> Sent: 11 February 2022 16:48 To: Zilokoto Mpontshane <***********> Cc: Rudi de Klerk <***********>; Wayne Herwitch <***********>; Jackie Salter <***********>; Tracey Sutherland <***********> Subject: RE: Complaint // 672743 // Yadhasan Naidu No one at Meliorlief is forthcoming therefore my correspondence to Renasa. Should I do a further escalation, hello peter for example so can record the complaints? And no further response in the matter from both Meliorleaf and Renasa. This issue has been going on since December 2021
From: Yadhasan (Das) Naidu <***********> Sent: 11 February 2022 16:48 To: Zilokoto Mpontshane <***********> Cc: Rudi de Klerk <***********>; Wayne Herwitch <***********>; Jackie Salter <***********>; Tracey Sutherland <***********> Subject: RE: Complaint // 672743 // Yadhasan Naidu No one at Meliorlief is forthcoming therefore my correspondence to Renasa. Should I do a further escalation, hello peter for example so can record the complaints? And no further response in the matter from both Meliorleaf and Renasa. This issue has been going on since December 2021
Best regards,
YN
Yadhasan N's updateReviewer Update
21 Feb 2022, 10:38This is why i ask that you contact Renasa or email me and i will respond to your email. I cannot believe Meliorlief does not have my email correspondence dating back between 7 December 21 and 6 January 22. Because i was unsatisfied with the responses I escalated to Renasa
YN
Yadhasan N's update21 Feb 2022, 10:38
Reviewer Update
This is why i ask that you contact Renasa or email me and i will respond to your email. I cannot believe Meliorlief does not have my email correspondence dating back between 7 December 21 and 6 January 22. Because i was unsatisfied with the responses I escalated to Renasa
Meliorleaf 's replyOfficial
21 Feb 2022, 10:58I have found all your mails that was sent to Renasa, Please remember we are a Broker and do not make the rules regarding the excess structures on a policy, I have asked Renasa to relook at this and give us feedback. I will revert back to you when we recieve the feedback, Regards
Best regards,
Meliorleaf 's reply21 Feb 2022, 10:58
Official
I have found all your mails that was sent to Renasa, Please remember we are a Broker and do not make the rules regarding the excess structures on a policy, I have asked Renasa to relook at this and give us feedback. I will revert back to you when we recieve the feedback, Regards
Best regards,
YN
Yadhasan N's updateReviewer Update
01 Mar 2022, 08:17 From: Yadhasan (Das) Naidu <***>
Sent: 01 March 2022 08:17
To: Nomakhosazana Zikalala <***>; ***
Cc: Zilokoto Mpontshane <***>; Sean Fourie <***>
Subject: RE: HP Complaint // 220218/D2CA // Yadhasan Naidu Hello Sorry but you people are not investigating complaints prior to responding. Please see attached it was confirmed that my premium will reduce to R1,414.54 from R1,598.96 on 02 November 2021. BUT Meliorleaf did not process this reduction and kept debiting the previous order, over debiting by R184.42 for 4 months totalling and over debit of R737.68. What happens now?
Sent: 01 March 2022 08:17
To: Nomakhosazana Zikalala <***>; ***
Cc: Zilokoto Mpontshane <***>; Sean Fourie <***>
Subject: RE: HP Complaint // 220218/D2CA // Yadhasan Naidu Hello Sorry but you people are not investigating complaints prior to responding. Please see attached it was confirmed that my premium will reduce to R1,414.54 from R1,598.96 on 02 November 2021. BUT Meliorleaf did not process this reduction and kept debiting the previous order, over debiting by R184.42 for 4 months totalling and over debit of R737.68. What happens now?
YN
Yadhasan N's update01 Mar 2022, 08:17
Reviewer Update
From: Yadhasan (Das) Naidu <***>
Sent: 01 March 2022 08:17
To: Nomakhosazana Zikalala <***>; ***
Cc: Zilokoto Mpontshane <***>; Sean Fourie <***>
Subject: RE: HP Complaint // 220218/D2CA // Yadhasan Naidu Hello Sorry but you people are not investigating complaints prior to responding. Please see attached it was confirmed that my premium will reduce to R1,414.54 from R1,598.96 on 02 November 2021. BUT Meliorleaf did not process this reduction and kept debiting the previous order, over debiting by R184.42 for 4 months totalling and over debit of R737.68. What happens now?
Sent: 01 March 2022 08:17
To: Nomakhosazana Zikalala <***>; ***
Cc: Zilokoto Mpontshane <***>; Sean Fourie <***>
Subject: RE: HP Complaint // 220218/D2CA // Yadhasan Naidu Hello Sorry but you people are not investigating complaints prior to responding. Please see attached it was confirmed that my premium will reduce to R1,414.54 from R1,598.96 on 02 November 2021. BUT Meliorleaf did not process this reduction and kept debiting the previous order, over debiting by R184.42 for 4 months totalling and over debit of R737.68. What happens now?