Merliorleaf selling me dreams

I have never struggled this much with insurance people and yes maybe it’s because of the nature of their business, they feel like they’re doing people favours and that one has to beg until they can’t anymore and eventually give up. Everything was perfectly fine, got the best sales consultant Tshego Motaung until I had an accident in Feb this year. Took them forever to finalise my claim but that’s ok, was not a train smash. These people promise you a R100 000 voucher just so one can get a car that will take them from point A to point B and boy has it been a struggle....I got a quote for a very nice car around April/May sent it to them but never received communication from them Nomakhosazana was my contact person, I follow-up until I was informed by the dealership that the car has been sold. I was told prior to sending the quote that the process takes 10 working days which was not the case. So I lost the car and had to look for another one which took me about 2 months because you can‘t just buy from anyone, it needs to be IDA (Independent Dealership Association) registered. I found the second quote sent it to them early/mid July I found out Nomakhosazana had gone on maternity leave so I spoke to Cherri-Lee, followed up I don’t know how many times with them, they kept promising they would get back to me as they’re busy processing my quote until this day oh and guess what? I lost the second as well. I’ve never been this frustrated...getting a response from them is like pulling teeth. I have cc’d the whole department but no one seems to care really, I mean they’re doing me a favour at the end of the day, a favour I never asked for. They’re service is pathetic!