Misspelled Personlised Lucky Penny anniversary gift

I purchased a Lucky penny as gift to my husband on our 7th wedding anniversary. I requested that it be personalised & provided the correct spelling. On Friday 15 November 2019 it was delivered by Courier IT misspelled. Don't you do quality or corrective checks. Surely your company name means something to you. I've sent 2 mails, 1 on Friday straight after delivery & 1 today 18 November 2019to no avail. Rather sad that you have no shame in taking our money but can't deliver a quality product.