Melhor *****ing customers money

I placed an order with Melhor ORDER MLSA#3266 on 19/11/2019. By 09/12/2019, I have not received my purchase yet and as they could not confirm when I would receive it, I cancelled my order, which I received confirmation for. To this date 30/01/2020, I am still waiting for my refund. You can phone, you can mail but absolute no response or money in my account. I will not recommend anyone to make use of this company’s online purchases. I do not know what else to do just to get my money bac****!