Bad Service

am deeply disappointed with the treatment I received from Kidsportation (Melany's School Transport). Despite being less than one month in arrears due to unexpected financial difficulties—an issue I openly communicated—I was met with an alarming lack of understanding and flexibility.

Without consideration for the circumstances, my child's transport service was abruptly suspended, even though I had already made a partial payment covering more than half of the outstanding amount. This left us in an incredibly difficult position, scrambling for alternative transport at short notice.

Adding to the frustration, I was removed from the transport company's WhatsApp groups simply for posting a warning about a suspicious vehicle in the area. The owner proceeded to announce on the group that no posts are to be made without her prior authorisation. She then private messaged me stating she felt it would be better to temporarily remove me from the group until such time as payment is made in full for the arrears. She had the nerve to say that a lot of parents do this because they feel guilty remaining on the group when payment has not been made. I had already removed the post from the group.

Furthermore, I was told not to contact he owner telephonically as she did not want to hear any more excuses from me. I was unable to have a discussion regarding my circumstances. I was simply told to stop asking her questions, which she did not answer and to just PAY and then we can talk about resuming the services.

This rigid and punitive approach to customer service is deeply concerning. A transport company dealing with families and children should prioritize understanding, communication, and safety above all else. Unfortunately, my experience with Kidsportation (Melany's School Transport) has shown otherwise.

I sincerely hope that future customers receive more compassionate and reasonable treatment than I did.