Terrible, overpriced service

My Ford Figo needed its steering column replaced in July 2017. It took weeks of bad service and unaccountability from the staff at Mekor Ford Claremont to get back to me and complete the service. After paying 13 000 and thinking I was finally done with them, my car has since started making noises, and my mechanic tells me it is the steering which is an issue, which was supposedly fixed in 2017.