Lack of professional competency

Entering Mekor Ford in Claremont the personnel's appeared to be very professional, but in the meantime there are much to learn about their competency . Promises is wadely given but when it comes to produce well let's say nothing. First they sell the same vehicle to two different custumors, when the finance is approved there is no vehicle when questioned other excuses pop up, like 5he loan must still be validated and the F&I person made a mistake and now a deposit is required etc.